Due to the present COVID-19 pandemic the practice has moved to a triage appointment system. You can call the practice and we will arrange for you to be called back by a clinician. Please ensure you confirm you contact number and keep your phone with you.
DO NOT COME TO THE SURGERY UNLESS YOU ARE REQUESTED TO DO SO BY A CLINICIAN.
Where possible use our online service to request repeat medication ensuring that you nominate a pharmacy that you will collect this from and your prescription will be sent directly there or call the prescription line on 0121 445 1704.
We run all our surgeries as an appointment-only system. Urgent cases will always be seen on the day, but not necessarily with the Doctor of your choice. Please only ask for an urgent appointment when you have a problem that really cannot wait. We aim to see routine appointments within ten days, although you can book up to six weeks in advance.
Our standard GP surgeries are Monday to Friday from 9:00 am – 12:30 pm and 4:00 pm – 6:00 pm. We also offer early morning appointments on Wednesday from 7:15 am, and evening appointments on Tuesday until 7:15 pm.
We provide nursing appointments each day from 7:45 am. Early morning appointments are available from 7:15 am on Wednesday. Evening appointments are offered up to 6:30 pm on Monday and Friday.
We aim to provide non-urgent appointments within ten days. To see a doctor you may book an appointment on-line, (see below), via telephone or in person. To ensure that we provide the most appropriate service for your needs, nursing appointments are booked via telephone or in person.
On the day appointments:
For more urgent requirements please contact the surgery by telephone from 8:00 am.
If you are unable to keep your appointment please let us know so that we can use the time for someone else. Please click here to see our policy regarding failure to attend appointments. Please also let us know if you are going to be late, even if it is only a few minutes, as the Doctor or Nurse can then rearrange their work. If you arrive more than five minutes late for your appointment without letting us know, then you may be asked to reschedule your appointment or wait until the end of surgery to be seen so as not to cause inconvenience to other patients. We operate a text messaging appointment reminder service so please ensure we have your correct mobile telephone number.
Appointments are for 10 minutes. If you have a lot to discuss please advise the Receptionist who can give you a longer appointment, thus avoiding delays to other patients.
To see when the Doctors and Nurses are available please click here. The receptionists will normally ask the reason for a nurse appointment as equipment or additional time may need to be made available for certain procedures.
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen. Visits will only normally be undertaken for elderly bedbound patients and patients with a terminal illness.
Transport difficulties are not a valid reason to request a home visit.