Call: 0121 445 1704
8:00am – 6:30pm, Monday to Friday

PALS (Patient Advice and Liaison Service)

Concerns about your hospital appointments

If you have any concerns over any aspect of health care you have received you can contact the PALS Co-ordinator on 0800 917 7919. The office is open Monday to Friday 8.30am – 4.30pm. Out of hours a message can be left and will normally be responded to within 48 hours. They can also be contacted at

Prepare for your hospital Appointment

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

This site is updated weekly and can be viewed by anyone, which means you, your family or carer as well as your NHS team can all see the latest information.

Your hospital team will be in touch with you as soon as they can. If you are looking for an update, please check this website before contacting your hospital or GP.